1. Objective

To ensure cleanliness, hygiene, proper maintenance, and safety of residential, corporate, and public spaces through systematic procedures, trained manpower, and appropriate tools.

2. Scope

This SOP covers:

• Cleaning: House, corporate office, deep cleaning, disinfection, pest control.
• Maintenance: AC, electronic and electrical systems, lifts, plumbing, refrigerators, painting/renovation, home appliance repair, fire protection systems, CCTV surveillance.
• Manpower & Roles: Executive Housekeeper, Housekeeping Supervisor, Room Attendant, Embassy Public Area Attendant.
• Safety & Personal Grooming

·         Tools & Equipment Handling

3. Manpower Roles and Responsibilities

3.1 Executive Housekeeper (EHK)

• Role: Oversee all housekeeping operations, manage schedules, inventory, quality control, staff training.
• Responsibilities:
• Develop SOPs, manage staff assignments, monitor compliance.
• Supervise cleaning, maintenance, pest control, and disinfection tasks.
• Conduct inspections and report to management.
• Ensure procurement and proper usage of cleaning and maintenance tools.
• Skills/Qualifications: 10+ years in hospitality or corporate housekeeping, knowledge of advanced cleaning, maintenance protocols, and safety.

3.2 Housekeeping Supervisor

• Role: Supervise daily cleaning & maintenance, coordinate between attendants and EHK.
• Responsibilities:
• Assign duties, monitor quality, train attendants, and report issues.
• Maintain cleaning schedules and checklist completion.
• Ensure all cleaning equipment is properly maintained.
• Skills: Experience in commercial cleaning, attention to detail, leadership.
  
• 3.3 Housekeeping Room Attendant

• Role: Responsible for guest rooms, executive rooms, and offices.
• Responsibilities:
• Daily cleaning, laundry, restocking, minor maintenance reporting.
• Follow room cleaning checklists (dusting, vacuuming, sanitization).
• Skills: Familiarity with cleaning chemicals, equipment, attention to hygiene.

3.4 Embassy/Public Area Attendant

• Role: Clean and maintain public spaces like lobbies, conference rooms, corridors.
• Responsibilities:
• Sweeping, mopping, polishing, and ensuring disinfection.
• Report maintenance issues to supervisors.
• Skills: Professional conduct, customer service etiquette, safety awareness.

3.5 Housekeeping Desk Activities

• Role: Administrative and coordination tasks.
• Responsibilities:
• Maintain inventory of cleaning supplies, schedule staff shifts, track complaints, maintain logs.
• Coordinate with vendors for pest control and equipment repair.

4. Tools & Equipment

4.1 Cleaning Tools

4.2 Maintenance Tools

5. Cleaning Procedures

5.1 House Cleaning

·         Dust all surfaces.

·         Vacuum carpets & rugs.

·         Mop hard floors with disinfectant.

·         Clean windows & blinds.

·         Sanitize high-touch areas (doorknobs, switches).

5.2 Corporate Office Cleaning

·         Dust workstations and electronics carefully.

·         Empty trash bins & replace liners.

·         Mop or vacuum floors.

·         Clean restrooms, pantry, and shared areas with disinfectants.

5.3 Deep Cleaning

• Move furniture to clean underneath.
• Shampoo carpets and polish floors.
• Deep scrub bathrooms and kitchen.
• Disinfect all surfaces and HVAC vents.

5.4 Disinfection & Pest Control

• Use EPA-approved disinfectants.
• Target high-touch areas.
• Schedule pest control monthly or as needed.
• Keep logs of chemical usage and safety procedures.

6. Maintenance Procedures

6.1 Electrical & Electronics

• Inspect wiring, sockets, and panels monthly.
• Test appliances and IT equipment for functionality.
• Log repairs and replacements.

6.2 AC & HVAC

• Clean filters every 3 months.
• Inspect coils, ducts, and cooling efficiency.
• Ensure proper temperature calibration.

6.3 Plumbing

• Inspect leaks, taps, and pipelines.
• Clean drains and traps.
• Repair minor leaks and report major ones.

6.4 Lifts

• Monthly inspection by certified technician.
• Check emergency systems, doors, and controls.

6.5 Fire Protection System

• Inspect extinguishers, hydrants, and alarms.
• Conduct fire drill quarterly.
• Log maintenance and inspections.

6.6 Painting & Renovation

• Schedule periodic touch-ups.
• Use safe ladders and PPE.
• Ensure ventilation while painting.

6.7 Home Appliance Repair

• Check refrigerators, washing machines, and other appliances.
• Follow manufacturer instructions.
• Record maintenance dates.

6.8 CCTV Surveillance

• Check camera feeds, angles, and DVR/NVR storage.
• Inspect wiring for tampering.
• Schedule quarterly testing.

 7. Safety Guidelines

• Wear PPE: gloves, masks, goggles.
• Follow chemical handling instructions.
• Use ladders, scaffolds, and electrical tools safely.
• Ensure fire exits and emergency equipment are accessible.
• Report accidents or hazards immediately.

8. Personal Grooming & Discipline

• Uniforms clean and well-maintained.
• Neat hairstyle and trimmed nails.
• Shoes polished, gloves used properly.
• Professional etiquette with guests and staff.

 9. Checklists

9.1 Daily Cleaning Checklist

• Dust all surfaces
• Sweep/vacuum floors
• Mop floors with disinfectant
• Empty trash bins
• Clean restrooms
• Sanitize doorknobs, switches, handrails
• Check supplies (soap, sanitizer, paper towels)

9.2 Weekly Cleaning Checklist

• Deep clean carpets and upholstery
• Polish furniture and floors
• Clean windows, blinds, and glass doors
• Disinfect high-touch areas thoroughly

9.3 Monthly Maintenance Checklist

• Inspect electrical and electronic systems
• AC filter cleaning and HVAC check
• Plumbing inspections
• Pest control treatments
• Fire safety system inspection
• CCTV system check

9.4 Quarterly / Annual Maintenance Checklist

• Lift inspection
• Major appliance servicing
• Painting / renovation check
• Staff training and refresher on safety
• MAINTENANCE CHECKLIST

v  DAILY MAINTENANCE CHECKLIST

v  WEEKLY MAINTENANCE CHECKLIST

v   QUARTERLY MAINTENANCE CHECKLIST

v   ANNUAL MAINTENANCE CHECKLIST

CLEANING CHECKLIST

v DAILY CLEANING CHECKLIST

v MONTHLY CLEANING CHECKLIST

v   QUARTERLY CLEANING CHECKLIST

v   ANNUAL CLEANING CHECKLIST

CONTROL SYSTEM

·         Supervisor signature required daily

·         Monthly report submitted to Executive Housekeeper

·         All maintenance logged in maintenance register

·         Incident report for emergency repairs

·         PPE mandatory for all work